Thank you for your purchase. We hope you like your new item. If for any reason you want to return your item, you are eligible for a full refund within 15 days of your purchase's date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of items are exempt from being returned. Because of health regulations, we cannot accept returns on any of the following items: panties, thongs, men's boxers & thongs, briefs, hosiery, pasties, shapewear with bottom, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories. All Roma, Party King and Starline brand items on our website are not returnable, only exchange is accepted. Any of the items described above returned to us will be discarded and no refund will be made. No exceptions. We reserve the right to refuse returns on any items that have been worn or altered in any way.
No exceptions, No return on any of the following items
- Items not return on original packaging
- items that have been laundered
- items with tags removed
- items that smells of perfume, body odor, cigarette smoke
- items that have pet hair
- items that are stained or soiled
- items that have lotion or deodorant
Clearance items cannot be returned for any reason. All sales are final on all clearance items.
Halloween Season Return Policy
Halloween costumes and accessories may be returned by October 21, unopened with receipt only. Items must be received exactly as originally shipped and undamaged or partial refund may result. We will accept returns and exchanges for qualified Halloween costumes and accessories that are received in our warehouse on or before October 21. Only exchanges will be accepted after October 21.
please send your return request to our customer service using the email address below
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective, damaged or unfit. If you need to exchange it for the same item, send us an email at sales@utrendfashion.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.